Powerdynamo brings new ignition & light
to your vintage motorcycle

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customer service  - 
help, when the gremlins have struck ...
When you have questions on or problems with our material, we will gladly assist you.

Please use one of the following options for help.
Taking to the phone in order to solve a technical matter is not the best solution. Even less so as we have a lanquage barrier between us
  
In any case, when contacting us, please inform as detailed as possibleA
  • which system you refer to, what the problem is and how this manifests. Expressions such as "does not work" are absolutely worthless!
  • please do not send us material for checking without detailed information on what the problem is. IF you had opened a ticket, just add ticket number. Some text like "as discussed on phone" is of no use whatsover! When the material arrives nobody here will know any more who discussed what with whom on the phone days before. Result would be that we can not process your problem until further information. A waste of time for both of us.
  • Please make use of our ticket system. With this it is much easier for us to keep track. Communicationg by normal mail runs the danger that if the coleague you discussed it with is away, or even worse you wrote to several different colleages over some length of time, we have problems in piecing this together again.
 
  Knowledge Base Here you find help on use, troubleshooting and other useful information on our materials and systems. This knowledge base gets constantly updated.
  Ticketsystem (Case management system) Here you may send your technical problem in an organised way that helps us to keep track of it in your interest. More information on what a ticketsystem is and ho to open a ticket here.
Frequently Asked Questions (FAQ)  Here you find answer to frequently asked general questions. Perhaps your question is one of them.
Powerdynamo Forum Why not browse our forum. You may well find interesting information from other customers.
Note: As we do not read the Forum every day, it is is not the best place to ask us something.  For questions to us, better use a ticket.