Powerdynamo brings new ignition & light
to your vintage motorcycle

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customer service  - 
help, when the gremlins have struck ...

 
Knowledge base

Imperatively browse our Knowledge Base and for more general questions our Frequently Asked Questions (FAQ) 
This may save you and us time and frustration. In our KB you find help on many issues relating to our material, use and troubleshooting, irrespectively where you have bought the material. This knowledge base gets constantly updated.

Should you not find there the answer you look for, 
  • contact your seller. He has sold the product to you, he has (hopefully) advised you, he has made money on the same and he is obligated to assist you with the product. This also is valid for "flying" salesman who travel the parts markets (make sure you get hold of their address details)
  • your seller is also the address you have to send material deemed by you as faulty for checking and repair to.

As Powerdynamo GmbH (Berlin) had sold the business to VAPE in August 2018 you need to check whether your sale still was with the Berlin company or already with VAPE when you request support
   
Should you have bought from Berlin  please send your support requests to service@powerdynamo.de Should you have bought from VAPE in Kromeriz (Czech Republic)  please send your support requests via https://www.vape.eu/de_DE/contact
   
In any case, when contacting Berlin or VAPE, please inform as detailed as possible 
  • which system you refer to (System number), what the problem is and how this manifests. Expressions such as "does not work" are absolutely worthless!
  • please do not send us material for checking without detailed information on what the problem is. If you had opened a ticket, just add ticket number. Some text like "as discussed on phone" is of no use whatsover! When the material arrives nobody here will know any more who discussed what with whom on the phone days before. Result would be that we can not process your problem until further information. A waste of time for both of us.