How to order with Powerdynamo - and please how not to 

• please NOT by phone! we will not accept phoned in orders any more (phoned in orders often lead to mistakes. Rare the cases where we did not have to ask - sometimes repeatedly - back to clarify what is wanted, what shipment address, how payment would be made etc.

• please not with words as:
  - "please again same i had last time from you"
  - "you have my address, i did order before" (we have thousands of customers every year)
  - "as discussed on phone" (we never know when, what and with whom)

• the best and fastest way is to use our online shop
  Here you also get a shop discount
  
  Note: if you do not get any immediate feedback from our shop system, chances are that you have entered a misspelled email address (happens several times a week) or that your mailbox is full (also frequent!)
  
• should the wanted somwthing not offered in the shop, please mail your request to info@powerdynamo.biz. Please indicate clearly what you want to order, what your postal address is, we also need a phone number and how you want to pay. Please remember that ordering by email is only second best to ordering in the shop. It takes more time, requires that we write back and does not bring the shop discount.

• Unfortunately there are customers who do not consider it worthwhile paying for peanut deliveries (such as pullers) (which we for some time did send out without prior payment to save time and effort for the customer). We even had cases where customers send back a puller (with clear symptoms of it having been used) as not ordered and not wanted.
  
  We see ourselves therefore compeled to refuse sending out such small parts without prior payment.

• for buying individual parts (spares) please see our information on spares